Cloud Phone System Users

• MaX UC

  • MaX UC Mobile User Guide
  • MaX UC Desktop User Guide

• Introducing Commportal

  • CommPortal Dashboard Overview
  • CommPortal Login

• Messages and Calls

  • CommPortal "Deleted" Tab
  • CommPortal with MaX UC
  • Deleting a Message
  • Dialed
  • Forward a Call
  • Forward Fax and Voicemail to Email
  • Listen to a Message
  • Marking a Message as New
  • Messages
  • Messages and Calls Overview
  • Received Calls
  • Rejected Calls
  • Send Group Messages and Get Delivery/Read Notifications
  Show all articles ( 5 ) Collapse Articles

• Incoming Call Manager

  • Holiday Schedule - Special Days
  • Incoming Call Manager
  • Schedule Based Routing

• Settings

  • Changing CommPortal Password
  • Configure Caller ID
  • Email Notification
  • Mailbox Access
  • MWI Notification
  • Notifications Overview
  • Personal Details
  • Personal Fax

• Contacts

  • Add a New Contact
  • Add Dialed Number to Contacts
  • Contacts Overview
  • Delete a Contact
  • Edit a Contact
  • Groups
  • Search Contacts
  • Short Codes
  • User Extensions
  Show all articles ( 1 ) Collapse Articles

• Apps

  • Accessing Commportal Assistant
  • CommPortal Assistant Download
  • Make a Call From Your PC
  • Outlook Contact Sync
  • Redirecting Numbers

Cloud Phone System Admins

• Admin Overview

  • Admin CommPortal Homepage
  • Admin CommPortal Login

• Premium Attendant

  • Activating Premium Attendant
  • Assigning Menus to Schedules
  • Configuring Advanced Options
  • Configuring Announcements
  • Configuring Extensions
  • Configuring Menus
  • Configuring Schedule
  • Holiday Announcements
  • Logging Into Premium Attendant
  • Premium Attendant - Getting Started
  • Setting Up an Auto Attendant
  Show all articles ( 3 ) Collapse Articles

• Incoming Call Manager

  • Call Manager Quick Start Guide
  • Rule Based Routing Calls

• Music on Hold

  • Music on Hold

• Managing Lines

  • Changing Line Names
  • Creating and Managing Departments
  • Lines
  • Logging Into a Users Account
  • Managing Phones Overview
  • Moving Lines Between Departments
  • Reset A User

• Managing Phones

  • Aastra 6731i Phone Profile
  • Aastra 6757i/6737i Phone Profile
  • Installing A New Phone
  • Modify Phones
  • Modifying Phone Profiles Individually
  • Polycom IP 335 Phone Profile
  • Polycom IP 450 Phone Profile
  • Polycom IP 650 Phone Profile

• Multi-Line Hunt Groups

  • MLHG Lines
  • MLHG Overview
  • MLHG Pilots
  • MLHG Settings

• Managing Call Pickup Groups

  • Viewing Call Pickup Group

• Managing Account Codes

  • Account Codes
  • Extensions

• Viewing Call Logs

  • Business Group Call Analytics
  • Number Blocks

• Admin - How to Unlock an Account

  • Articles coming soon

Phone Guides

• Yealink

  • Yealink T42G Phone Guide
  • Yealink T46G Phone Guide
  • Yealink T48G Phone Guide
  • Yealink W60P Phone Guide
  • Yealink T53W Phone Guide
  • Yealink T54W Phone Guide
  • Yealink T57W Phone Guide
  • Yealink W52P Phone Guide

• Mitel

  • Mitel 6867i Phone Guide
  • Mitel 6869i Phone Guide

• Polycom

  • Polycom IP 450 Phone Guide
  • Polycom IP 550 Phone Guide
  • Polycom IP 650 Phone Guide
  • Polycom IP 670 Phone Guide
  • Polycom Soundpoint 335 IP Phone Guide
  • Polycom VVX 300/310 Phone Guide
  • Polycom VVX 400/410 Phone Guide
  • Polycom VVX 500 Phone Guide
  • Polycom VVX 250 Reference Guide
  • Polycom VVX 350 Phone Reference Guide
  • Polycom VVX 450 Phone Reference Guide
  Show all articles ( 3 ) Collapse Articles

• Aastra

  • Aastra 6731i Phone Guide
  • Aastra 6757i/6737i Phone Guide

Cloud Phone System Phones

• General Phone Operation

  • Changing Soft keys - Aastra
  • Changing Soft Keys - Polycom
  • Do Not Disturb
  • Parking and Retrieving Calls
  • Putting a Call on Hold
  • Three Way Conferencing
  • Transferring a Call
  • Using Voicemail System

Account Management

• Grid4 Billcenter Autopay Setup

VoIP

• Fwd Line - Non Grid4 Phones