RETAIL

Maximize Customer experience by utilizing
Grid4's cloud communication solutions

Focus on creating unique shopping experiences while minimizing operating costs

Grid4’s cloud communication solutions enable retailers to focus on delivering the best shopping experience. Utilize Grid4’s cloud solutions to deploy quickly across all of your locations. Gain full visibility of your communication activity through powerful real-time analytics. 

"Partnering with Grid4 for the last 10 years is one of the smartest business decisions I've made."
Michelle B.
Chief Information Officer
Grid4 delivers a broad portfolio of options to
retail clients across Michigan

Always connect customers to the right store associate 
A virtual receptionist (IVR) ensures customers receive accurate automated information like store hours, and are quickly connected with the right department and associate. The multi-level IVR can be easily configured so customers can self-select how they reach a person or department. 

Quickly Deploy Locations 
Launch new store locations rapidly with Grid4’s local team of experts. Stores will be ready to go with call handling rules, outbound caller ID names and more. Count on Grid4 team of experts to ensure your business has a great experience through onboarding and beyond. 

Maximize Employee Productivity  
Grid4’s SmartCOMM Cloud Phone System with MaX UC(UCaaS) is an all-in-one communication solution that can maximize productivity by connecting and aligning your team thus driving technology expenses down. 

  • Consolidate all voice communications into a single solution. 
  • Eliminate support expenses as Grid4 installs and maintains all equipment. 
  • Enable all employees with the ability to make and take phone calls from anywhere from any device. 

Cloud Phone System

Manage your phone system anywhere, anytime, and from any device.

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