Transferring a Call

Created On
bygrid4new
Print
Back to Knowledge Base

Transferring a Call on an Aastra or Mitel phone:

1. Press the Transfer button or Xfer soft key – this places the current call on hold.

2. Dial the number of the person you want to transfer the call to.

3. If you want to transfer the call before the other person answers, press the Transfer button or Xfer soft key immediately.

4. Alternatively, you can choose to wait until the person has answered before completing the transfer by pressing the Transfer button or Xfer soft key.

To transfer directly into voicemail:

1. Press the Transfer key button or Xfer soft key.

2. Press * and the extension of the person you would like to reach.

3. Press Transfer button or Xfer soft key.

Transferring a Call on a Polycom phone:

1. Press the Transfer button or Xfer soft key – this places the current call on hold.

2. If you want to transfer the call without speaking to the user(coworker), simply dial the number of the person you would like to transfer to.

To speak to the user(coworker) before completing the transfer:

1. Trnsfr soft key for 5 seconds

2. Press Consultative

3. Dialing the number you would like to transfer to

4. Speak to your caller, then hit Trnsfr again

To transfer a caller directly into someone’s voicemail:

1. Press the Trnsfr soft key.

2. Press the BLIND soft key.

3. Press * and the extension of the person you would like to reach.

Transferring a Call on a Yealink T48S Phone:

Press the Transfer key on the phone or on the touch screen.  That places the call on hold. Enter the extension or the phone number to transfer the call to.  

  • Press the B Transfer Key to blind Transfer.
  • Press the Send Key to warm transfer.  Once the other party answers press Transfer again to complete the transfer.

Transferring a Call on a Yealink T46S Phone:

Press the Transfer key on the phone or the key that appears on a soft key when a call is in progress.  That places the call on hold. Enter the extension or the phone number to transfer the call to.

  • Press the B Transfer Key to blind Transfer.
  • Press the Send Key to warm transfer.  Once the other party answers press Transfer again to complete the transfer.

Transferring a Call on a Yealink T42S Phone:

Press the Transfer key that appears on a soft key when a call is in progress.  That places the call on hold. Enter the extension or the phone number to transfer the call to.  

  • Press the B Transfer Key to blind Transfer.
  • Press the Send Key to warm transfer.  Once the other party answers press Transfer again to complete the transfer.