SmartCOMM®
Cloud Phone System

Grid4's Cloud Phone System replaces your old phone system, including IP phones, high-speed Internet and all the productivity applications your business needs.

Proven Experience

Grid4 has been delivering cloud phone system solutions to businesses since 2007. We've encountered almost every known issue, and we know how to work with your team to ensure the system is set up exactly how you expect and with no surprises. Our support staff is aways just an email or phone call away to help with any issues or concerns.

Cloud Phone System Benefits

Lower Cost of Ownership

Grid4 performs all upgrades and removes all license fees and maintenance costs while eliminating capital expense.

Flexibility

Easily manage your phone system anytime and anywhere through a simple, online user interface.

Efficient Call Management

Utilize “big-business” call management features such as auto attendant, music on hold, caller ID, call forwarding and conference calling.

Mobility

Integration with mobile devices provides the ability to easily manage a mobile workforce.

Cloud Phone System Features

  • Virtual Assistant (IVR)
  • Music On Hold
  • Multi-Line Hunt Groups
  • Web based Administration
  • Voicemail & Fax to Email
  • Detailed Reporting
  • Online Account Management
  • Click to Dial

MaX UC Mobile and Desktop App

Use integrated app technology to take control of your customer experience. Empower your users to leverage the features of Grid4’s Cloud Phone System from any device whether in the office or working remotely.

What is MaX UC?

MaX UC is a fully featured desktop and mobile app that transforms your traditional desk phone into a cloud-based app experience enabling your team to make and take phone calls, instant messages (IM), or video calls from any Internet connected device. Integrated presence capabilities allow users to see the real-time status of coworkers – available, offline, on the phone, or in a meeting.

MaX UC is fully integrated into Grid4’s advanced IP network and provides reliable performance with 24/7 support. Your sensitive company and personal information is safeguarded with our industry standard security and privacy measures.

When team members are able to work from anywhere, MaX UC becomes a critical part of your business continuity strategy.

Features

  • Softphone App
  • Instant Messaging
  • Seamlessly Move Calls Between Devices
  • Mid-Call Features – transfer, park, hold, etc.
  • Contact Integration
  • Video Calling
  • Compatible with iOS and Android
  • Compatible with Windows and OSX
  • Call Recording

Access your phone system anytime, anywhere, and on any device

Grid4’s SmartCOMM™ Cloud Phone System is an ageless, feature-rich replacement to your current, on-premise phone system that will grow with your company instead of slowing you down.

Cloud Contact Center

A simple, intelligent way to optimize the customer's experience when they call your business. Cloud Contact Center creates a powerful, efficient call routing and handling system that boosts the customer experience, improves operational performance and enhances your image.

Cloud Contact Center Benefits

Enhanced Customer Experience

Valuable reports document customer interactions, allowing you to predict customer behavior and plan accordingly, resulting in increasing customer loyalty.

Increased Efficiency

Intelligent call routing and handling assigns agents to queues based on current traffic or wait times.

Agent Status Dashboard

The Agent Status Dashboard shows available queues along with their current wait time, callers waiting and staffing level. It displays inbound call information and allows agents to log in and out.

Performance Evaluation

Identify agents that are struggling or under-performing so administrators can address the issue and improve customer experience.

Make the Switch to Cloud Phone System