INSURANCE AND FINANCE
Secure and reliable communication solutions built for Michigan's financial services industry.
Partner with Grid4 to Drive Business Growth
Banking, accounting, and insurance companies partner with Grid4 to help them navigate cost, security, and reliability in a rapidly changing digital communication landscape. Grid4’s secure communication and collaboration solutions give financial institutions the opportunity to deliver a personalized customer experience while recognizing increased savings in technology budgets.
The highest level of security for financial data
Grid4 protects all customer and corporate data against security and compliance threats ensuring your customers always experience the highest standard of data security.
Increase reliability and customer satisfaction
With Grid4’s smart and reliable communication solutions, never miss or misroute a call again. Minimize lost revenue due to unhappy customer mishaps due to reliability.
- Real-time reporting and monitoring.
- Multiple connectivity options including MPLS and SD-WAN for an additional layer of reliability.
- Tailor-made multi-site support to help manage call flow and handling across all locations.
Deliver the highest quality customer experience
In the increasingly digital, competitive world of financial services, delivering a world-class, personalized customer experience is critical.
- A robust collaborative contact call center (CCaaS) platform.
- The ability for call center agents to increase first contact resolution.
- Real-time agent and queue metrics monitoring.
Increase Employee Productivity
Grid4’s SmartCOMM Cloud Phone System with MaX UC(UCaaS) is an all-in-one communication solution that can maximize productivity by connecting and aligning your team thus driving technology expenses down.
- Consolidate all voice communications into a single solution.
- Eliminate support expenses as Grid4 installs and maintains all equipment.
- Enable all employees with the ability to make and take phone calls from anywhere from any device.
Cloud Phone System
Manage your phone system anywhere, anytime, and from any device.