Viewing Call Pickup Groups

The Call Pickup Groups page displays all of the Call Pickup Groups in your department.

To access Call Pickup Groups follow these steps:

  1. Log into your Admin CommPortal at www.grid4.com/adminportal/
  2. The Business Group Admin Portal page is the homepage of Admin CommPortal (displayed below):
  1. Click Call Pickup Groups in the left hand column or the orange circle under “Groups” (arrows point to Call Pickup Groups tab below):

Call Pickup Groups displays as follows:

To view Call Pickup Groups in sub-departments, select the sub-department from the drop-down list at the top of the page:

Moving Call Pickup Groups Between Departments

To move Call Pickup Groups between Departments, follow these steps:

  1. Select the Call Pickup Group using the checkbox to the left of the Call Pickup Group.
  2. Select the department you wish to move the Call Pickup Group to using the drop- down list at the top of the page (arrows point to the checkbox & drop down above).
  3. Click on the Move button.

Adding Call Pickup Groups

To create a new Call Pickup Group, follow these steps:

  1. Click on Add Group.
  2. Enter the name of the new Call Pickup Group in the text box to the right of Call Pickup Group Name:
  3. Click  Add.

Deleting Call Pickup Groups

To delete a Call Pickup Group, follow these steps:

  1. Select the Call Pickup Group using the checkbox to the left of the Call Pickup Group.
  2. Click on the Delete Selected button.

Viewing and Modifying Call Pickup Groups

To view the details of a Call Pickup Group and to modify its settings, follow these steps:

  1. Select that Call Pickup Group by checking the box to the left of the Call Pickup Group.  Click on the name of the Call Pick Up Group.
  2. This takes you to a series of tabs for that Call Pickup Group.