» Join Our Team

Responsibilities Include:

• Providing assistance for Sales by recommending Grid4 products which fit customer requirements
• Working with network engineering, network operations and business development by assisting in the development of new products to enhance our sales opportunities
• Project management of key/major accounts sales to coordinate expeditious and seamless implementation of new customers
• Performing site surveys to address the requirements of potential customers
• Providing technical training to sales associates. This includes new and existing sales associates
• Ensuring orders are technically accurate

What we’d like you to bring to the table:

• 5+ years experience in a technical role within a telecommunications organization
  Knowledge of T1 framing & line coding, CPE interface both analog and digital, T1 protocols including CAS and ISDN PRI (National 2), VoIP, and LAN/WAN terminology
• CPE experience desired in PBX or key systems, data routers/switches or IAD (Intelligent Access Devices)
• Knowledge of IP addressing
• Sales Engineering experience a plus
• Reliable transportation required to attend sales appointments

What we’ll bring to the table:

• Coworkers that are smart and fun. At least I am.
• Cage-free, free-range work environment. However, you are encouraged to build a fort around you using couch cushions, pillows and blankets from your mom’s house.
• Angry Birds tournaments, yoga, ping pong, beer:30 and decent music.
• Excellent working conditions
• Outstanding compensation and benefit packages
• Rapid career advancement potential

Responsibilities Include:

• Conducting complex telecommunications projects including design, implementation, and testing with a minimum amount of supervision and assistance
• Providing engineering support for the operational and support groups.
• Providing design studies, equipment evaluations, and recommendations for networks improvements
• Development of documentation and procedures for new products.
• Helping in team development

What you should bring to the table:

• In-depth understanding of IP routing, MPLS, VoIP and telecommunications circuit installation and operation
• Passion for winning
• Great verbal, written, presentation and interpersonal skills
• Outstanding troubleshooting skills
• CCNE or better level of Cisco Certification
• Decent juggling skills
• Ability to comfortably interact with senior leadership, executives and fellow employees
• 5+ years’ experience designing and building IP networks or related experience
• Bachelor’s degree in Engineering or Computer Science is preferred
• Versatile relationship skills
• Excellent organizational skills
• ability to manage multiple projects simultaneously

What we will bring to the table:

• Unique work environment. Coworkers are genuinely fun to be around. Especially me.
• Rapid career advancement potential with a rapidly growing company in a rapidly growing industry.
• Great 401 (k) plan and benefits package.
• Coworkers who will laugh at your jokes, most of the time.

Responsibilities Include:

• Ensure customer satisfaction by providing clear expectations.
• Facilitate frequent meetings with customers to accomplish the project goals.
• Create, deliver and discuss with each customer an implementation process.
• Track, manage and communicate milestones and deliverables.
• Work with the customer to complete the station review worksheet.
• Ensure change management procedures are followed by customer.
• Coordinate internal and external resources to ensure successful service delivery.
• Provide training to end users and administrators on the services being purchased.
• Help in the development of the product by providing feedback to the product team.
• Conduct online meetings for training and overall project management.
• Reliable transportation is necessary as local travel is involved.

What we’d like you to bring to the table:

• Well organized work ethic
• A good sense of humor
• A creative mindset
• A passion for customer service
• Great time management
• Great leadership qualities
• Great communicator
• Good written skills
• Experience with Microsoft Office

What we’ll bring to the table:

• Cool work environment. Coworkers are genuinely fun to be around. Especially me.
• Cage-free, free-range work environment.
• ping pong, beer:30 and decent music.
• Coworkers who will laugh at your jokes (even if they’re just being polite)
• Excellent working conditions
• Outstanding compensation and benefit packages
• Rapid career advancement potential

Responsibilities Include:

• Processing customer service order requests for voice and data services
• Monitor, track and coordinate service orders to ensure timely and accurate service activation
• Circuit testing & acceptance from service providers
• Solving difficult, non-routine problems
• Hopscotch skills
• Updating databases associated with orders
• Interacting cross-functionally with a wide variety of people and teams
• Validation of customer’s service address, rate centers and PSAP
• Initiate ASR/LSR through the local exchange carriers’ provisioning systems
• Identify and assign central office CFA utilizing internal provisioning databases
• Providing firm order confirmation for incoming carrier orders
• Processing orders for CNAM & Directory Listings as deemed necessary for order processing
• This coordination involves internal and external people and organizations
• Process and manage moves, adds, changes, and disconnection orders for existing Grid4 customers

What you should bring to the table:

• Ability to learn detail oriented processes quickly
• “Customer-first” attitude
• Mind reading skills (I know what you’re thinking right now…)
• Strong team player
• Good computer skills and efficient at using the Microsoft suite of software
• Familiarity with ASR/LSR ordering systems
• Karaoke skills
• An understanding of provisioning processes
• Basic understanding of LANs, WANs and IP addresses
• Experience with VoIP a plus
• 1+ year experience within a telecommunications organization is also gold star worthy

What we’ll bring to the table:

• Outstanding opportunities
• Unique work environment. Coworkers are genuinely fun to be around. Especially me.
• Rapid career advancement potential
• Great 401 (k) plan and benefits package
• Coworkers who will laugh at your jokes
• Benefits include: Medical, Dental Optical, 401(k) Corp Match

This role definitely requires a measurable degree of technical savvy. You must possess the inherent ability to quickly learn and adapt to new technology without fear or reservation. Understanding what you’re selling and who you’re selling to is critical to ensuring new and existing customers are fitted with the services they need to help them thrive.

Responsibilities Include:

• Successfully achieving monthly sales quotas
• Demonstrating consultative selling techniques
• Quickly establish strong relationships with potential customers
• Actively participating in weekly sales meetings
• Building internal and external alliances (so you don’t get voted off the island)
• Helping in team development
• Staying current on communications technology and pricing
• Understanding of basic business concepts and key motivators
• Using CRM software to manage business contacts

What you should bring to the table:

• Passion for winning
• Great verbal, written, presentation and interpersonal skills
• Well organized with attention to detail
• Ability to learn quickly. Sorry, I had to repeat it
• Decent dance skills
• Nun-chuck skills
• Ability to comfortably interact with senior leadership, executives and fellow employees
• A professional image of self and company
• Ability to adapt to a rapidly changing industry
• Versatile relationship skills
• Excellent organizational skills
• ability to manage multiple projects simultaneously

What we will bring to the table:

• Outstanding opportunities to establish a sales career.
• Unique work environment. Coworkers are genuinely fun to be around. Especially me.
• Rapid career advancement potential with a rapidly growing company in a rapidly growing industry.
• Great 401 (k) plan and benefits package.
• Coworkers who will laugh at your jokes, most of the time.

Responsibilities Include:

• Timely answering of incoming telephone calls
• Assisting customers with billing inquiries
• Responding to customers move, add, change or disconnect requests
• Possessing an awareness of the Grid4 services and confidentially explain the features and benefits of each
• Using superior customer-oriented telephone etiquette to obtain information to assist our technical staff with resolving problems

What you should bring to the table:

• Call center experience, experience in a telecommunications environment desired
• High degree of computer proficiency including all Microsoft Office software applications
• Excellent written and verbal skills able to articulate clearly and concisely
• Self motivated, responsible and dependable individual with excellent attendance
• Possess a fundamental understanding of voice and data technologies including local & long telephone calls, email & Internet
• Proficient in multi-tasking all areas of job responsibility as defined by management
• Excellent communication abilities and organization skills are essential

What we will bring to the table:

• Unique work environment. Coworkers are genuinely fun to be around. Especially me.
• Rapid career advancement potential with a rapidly growing company in a rapidly growing industry.
• Great 401 (k) plan and benefits package.
• Coworkers who will laugh at your jokes, most of the time.

Responsibilities Include:

• Billing data entry and tracking
• Financial data entry and transaction processing
• Preparing database and financial reports
• Work on projects to increase efficiency and improve productivity.

What you should bring to the table:

• Excellent technical, analytical and problem solving skills
• Exceptional attention to detail
• Proficient in Microsoft Office Suite
• High level of professionalism
• Ability to work independently and to exercise good judgment
• Ability to accomplish multiple tasks within strict time requirements while maintaining a high degree of accuracy.

What we will bring to the table:

• Work environment includes good music, jeans and hoodies, my dog, and stuff like that.
• Coworkers that are smart and fun. At least I am.
• Rapid career advancement potential
• Great 401 (k) plan and benefits package.
• Casual Dress Code.