Port-Out Requests

Customer Service Record (CSR) requests must be e-mailed to provisioning@grid4.com. The Subject Field on the e-mail must include the Customer Name as well as “CSR Request”.

CSR requests will be processed within 72 hours of the day of receipt, Monday through Friday 8:00am – 5:00pm E.S.T., excluding holidays. Any request submitted after 3pm EST is considered the following business day.

Local Service Requests (LSR) can be e-mailed to portouts@grid4.com. The Subject Field on the e-mail must include the Customer Name and Parent Order Number (PON).

Carriers must use a standard LSR Form and submit as an attachment to a standard e-mail. No faxes or zipped files will be processed.

A signed Letter of Authorization (LOA) from the customer requesting the port must be provided for all Local Service Requests submitted.

Local Service Requests will not be issued a Firm Order Confirmation (FOC) date unless all the numbers on the order have end users assigned to them and are active.

Local Service Requests will be processed within 72 hours from the time of receipt, excluding after hours, weekends and holidays. Standard business hours are Monday-Friday 8:00am-5:00pm EST.

Status requests must be sent to portouts@grid4.com.

If the Desired Due Date (DDD) requested is less than five business days, the earliest FOC date available will be issued in place of the requested DDD.

Grid4 only escalates LSR requests for proven out-of-service conditions or medical emergencies.

NPAC subscriptions must be built 48 hours prior to your FOC date. Translations will be removed from the Grid4 Switch at 3:00pm on the date of port unless otherwise requested on the LSR.

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