More Answers to All your Questions
Q: What is (VoIP) Voice over Internet Protocol?
A: Voice over Internet Protocol, (VoIP), uses IP technologies over Grid4’s private network instead of traditional phone lines to transfer phone calls. The advantage to VoIP is you receive the same quality of service, but a better lower price.
Q: Does Grid4 offer local and long distance plans?
A: Yes, Grid4 offers a range of local and long distance plans. Please contact Customer Care, or Schedule a visit with a Grid4 Sales Representative to determine which plan is right for you.
Q: Does our local calling area change when we switch to your service?
A: No, if you remain in the same location, your local calling area remains the same.
Q: Will your service work with my existing phones?
A: Yes. You do not need special telephone equipment to work with our service. When you change providers for your local or long distance phone services, some things won't change - like how the phone connects to the service, how you contact a 911 operator in an emergency, or how you look up a number in directory assistance.
Q: What rate plans does Grid4 offer?
A: Grid4 offers a range of flexible rate plans that can be customized to your telecommunications needs. For information regarding which plan is best for your needs, go to the SmartCOMM™ Bundles section of this site. You can also contact a Customer Care Team member on-line or Schedule a visit with a Grid4 Sales Representative. For more information call 248-244-8100 or contact sales@grid4.com to determine which plan is right for you.
Q: Will I get to keep the same local features that I currently have with my local provider?
A: Grid4 offers many of the same local calling features you have now - everything from Caller ID to three-way Call Calling. To find out what features can be ordered, please use the Contact Grid4 section of this web site, under the Customer Care menu to contact one of our Sales Representatives or Costumer Care Team members.
Q: Can I keep my current phone numbers with Grid4 Communications service?
A: Yes, Grid 4 will enable you to keep your current number when you switch your service to Grid4.
Q: What do I do if I have a problem with my phone service?
A: If you are reporting a problem with your service, please contact the Grid4 Customer Care Team at care@grid4.com or give us a call at 248-244-8100.
Q: Can I keep my current toll-free number?
A: Yes. Grid4 can carry over your existing number from your previous carrier, or we can provide you with a brand-new toll-free number.
Q: Does Grid4 provide Internet services?
A: Yes, Grid4 provides many Internet services, including DSL, T1, DS-3 along with Web Hosting services. For more information, contact a Customer Care or a Sales Representative at 248-244-8100 or care@grid4.com, sales@grid4.com
Q: What is Broadband Internet?
A: In general, broadband refers to telecommunication in which a wide band of frequencies is available to transmit information, allowing more information to be transmitted in a given amount of time. Broadband Internet has many advantages over dial up Internet access. Broadband is up to ten times faster than a standard connection. It is accessed through a cable or DSL modem. What this means for you is quick, efficient Internet service, including downloading photos and music, sending email attachments in seconds and sound capabilities comparable to CD and DVD quality. In addition, since broadband doesn't tie up your phone line, you can surf the Internet and not worry about missing important phone calls.
Q: What is the Grid4 Advantage?
A: Grid4 provides a different business model. We deliver converged Voice and Internet Network Solutions. We compete, not just based on price, but on service, reliability, follow up and treating each customer as an individual, not as a number. It's simple – we help you build a smarter business and handle all of your telecommunication concerns.
Q: Is Grid4 service available in my area?
A: Grid4 offers a wide portfolio of services and availabilities. To better answer your question, please contact Customer Care, or call 248-244-8100.
Q: How long will it take to transfer my telecommunications service to Grid4?
A: To enjoy the benefits of Grid4 services, we complete "The Switching Process" often within 30 days of your order.
Q: Is my billing information available online?
A: Yes, to obtain billing information, free of charge, at any time, go to Grid4 Online Account Manager. You will receive complete, up-to-date account information, be able to view your current services or change your billing address.
Q: Where is Grid4 located?
A: Grid4 Communications, is Michigan based company.
Corporate Headquarters
2107 Crooks Rd.
Troy, MI 48084 |
