SmartCOMM™ Hosted IP Complete

As the name implies, SmartCOMM™ Hosted IP Complete is a complete communications package. Hosted IP Complete replaces your old phone system, includes IP phones, high-speed Internet and all the productivity applications your business needs.

Trust the Experts

Grid4 has been delivering hosted pbx solutions for businesses since 2007. We’ve encountered almost every known issue, and we know how to work with your business to ensure the system is set up exactly how you expect and with no surprises. Our support staff is always just an email or phone call away to help with any issues or concerns.

Make the switch today!

Hosted IP Benefits

Lower Total Cost of Ownership

Grid4 performs all upgrades and removes all license fees and maintenance costs while eliminating capital expense.

Efficient Call Management

Utilize “big-business” call management features such as auto attendant, music on hold, caller ID, call forwarding and conference calling.

Flexibility

Easily manage your phone system anytime and anywhere through a simple, online user interface.

Mobility

Integration with mobile devices provides the ability to easily manage a mobile workforce.

HIP Features

  • Auto-Attendant
  • Music On Hold
  • Multi-Line Hunt Groups (MLHG)
  • Web Administration
  • Forward Voicemail & Fax to Email
  • Desktop Assistant
  • Live Message Screening
  • Click to Dial

Polycom VVX Business Media Phones

Polycom VVX Business Media Phones provide a unified voice communication experience for executives, knowledge workers and call attendants in organizations of all sizes. By combining Polycom’s superior audio technology with innovative industrial designs and user interfaces, these Business Media Phones improve productivity by simplifying communication processes and business workflows.

 

VVX BUSINESS MEDIA PHONES OFFER:

High-definition voice and content sharing

A simple and intuitive user interface that reduces ongoing IT support costs

Simple deployment, management and maintenance throughout their lifecycles

A powerful entry-level Business Media phone for today’s cubicle workers.

  • 6 lines
  • 12 hard keys
  • Polycom HD Voice technology
  • Backlit 8-level Grayscale graphical LCD 208 x 104) resolution
  • Call timer/call waiting
  • Call transfer, hold, forward
  • One-touch speed dial, redial
  • Called, calling, connected party information
  • A color mid-range Business Media phone for enhanced call handling.

  • 12 lines
  • 12 hard keys
  • Polycom HD Voice technology
  • Color screen
  • Call timer/call waiting
  • Call transfer, hold, forward
  • One-touch speed dial, redial
  • Called, calling, connected party information
  • An easy-to-use, performance business media phone that’s designed for today’s busy managers and knowledge workers.

  • 12 line appearances or speed dials
  • Up to 24 simultaneous calls
  • 3.5’’ color touch screen
  • Screensaver and digital picture frame mode
  • Call timer/call waiting
  • Call transfer, hold, forward
  • One-touch speed dial, redial
  • Remote missed call notification
  • Yealink Cordless Phone

    Yealink W52P is a SIP Cordless Phone System designed for small business. Combining the benefits of wireless communication with rich business features of Voice over IP telephony, users can benefit from freedom of movement, making everyday calling an outright pleasant, engaging experience.

    • Up to 5 handsets per base station
    • Up to 4 simultaneous calls per base station
    • Up to 5 phone numbers per base station
    • Incoming/Outgoing line assignment
    • Desktop or wall mountable
    • 1.8’’ colour display with intuitive user interface

    Access Your Phone System Anytime, Anywhere, and on Any Device.

    Grid4’s SmartCOMM™ Hosted IP Complete is a cloud phone system that is an ageless, feature-rich replacement to your current, on-premise phone system that will grow with your company instead of slowing you down.

    Advanced Call Distribution

    A simple, intelligent way to optimize your inbound call program. Combined with Premium Auto Attendant, the Cloud Contact Center creates a powerful, efficient call routing and handling system that boosts the customer experience, improves operational performance and enhances your image.

    Advanced Call Distribution .pdf

    Advanced Call Distribution Benefits

    Enhanced Customer Experience

    Valuable reports document customer interactions, allowing you to predict customer behavior and plan accordingly, resulting in increasing customer loyalty.

    Increased Efficiency

    Intelligent call routing and handling assigns agents to queues based on current traffic or wait times.

    Agent Status Dashboard

    The Agent Status Dashboard shows available queues along with their current wait time, callers waiting and staffing level. It displays inbound call information and allows agents to log in and out.

    Performance Evaluation

    Identify agents that are struggling or under-performing so administrators can address the issue and improve customer experience.

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