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• Devon Title Insurance Company facilitates, insures, and provides advice to people
and companies involved with the financing and transfer of real estate.
• 10 Michigan Locations.
 The Challenge
A different voice and data provider for each Devon Title location created excessive administrative overhead, reducing overall profitability.
No one voice or data provider could offer an easy to manage solution at a
reasonable price.
Voice and data providers offered only adequate to poor customer service.
The lack of an integrated voice network solution often impaired Devon Title’s ability
to quickly respond to customer requests.
Transferring information from one office location to another was cumbersome, further increasing administrative overhead and reduced profitability.
The Customer
A successful voice and data network solution was critical to making it possible for Devon Title’s employees to more quickly respond to customer requests.
Managing multiple vendors at multiple locations was causing a drain on the resources at Devon Title - resources that could be better spent on customer service and strategic planning. For that reason, any new voice and data network solution would have to be simple to administer and manage.
And finally, Devon Title needed better customer support. They wanted someone to satisfy their need for customer service and attention to their particular situation. “We were simply a number to them, they couldn’t have cared less,” said Sherry Nesbitt, Senior Vice President and CFO.
Simple Networks – Smarter Business
Grid4 analysts recommended that Devon Title switch all of its voice and data networks to Grid4’s SmartCOMM™ solution.
With SmartCOMM™, voice and data communications for all 10 Devon Title offices could be converged into one network.
Converging the networks would reduce the amount of time Devon Title employees would have to spend on invoice, administration, and management
tasks related to its telephone and data network needs.
Converging voice and data networks would also create a single point of
contact that Devon Title would have for any support or upgrade needs.
With SmartCOMM™, Devon Title employees could continue to use telephone and data features they used frequently – call forwarding, caller ID, e-mail, and others – at a lower price. They would also reduce their local and long distance calling costs; be able to manage their accounts wherever they had Internet access; have access to simplified, itemized invoices; and many other features not available with traditional telephone systems (or available only at premium prices).
Providing Superior Service With More Capabilities at a Lower Price
“Until we began using Grid4, we had no one vendor who could “step up to the plate’”,
said Sherry Nesbitt.
“By choosing Grid4, we experienced the knowledge and service commitment of a reliable communications company. We are saving money with no degradation of voice or data services. The fact that the same company provides voice and data services makes it much easier to administrate. And Grid4 support, they respond immediately. The overall experience is simply excellent.”
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Challenge
Managing multiple vendors at multiple locations.
Drain on the resources at Devon Title - resources that could be better spent on customer service and strategic planning.
Devon Title needed
Better customer support.
Someone to satisfy their need for customer service.
Responsive attention to their particular situation.
Grid4 SmartCOMM™ Solution
Grid4 analysts recommended that Devon Title switch all of its voice and data networks to Grid4’s SmartCOMM™.
Converging the networks would reduce the amount of time spent on management tasks related to its telephone and data network needs.
Grid4 SmartCOMM™ Solution
A single point of contact that Devon Title would have for any support or upgrade.
Devon Title would also reduce their local and long distance calling costs.
“The overall experience is simply excellent.” Sherry Nesbitt Devon Title CFO. |
